All applicants are required to pass a background check as a condition of employment.

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Teller I – One year of previous experience in customer service/retail/finance with cash handling experience. (Starting Wage is $17)

Teller II – Should have at least two years’ previous experience in financial institutions with at least one-year experience as a teller. (Starting Wage is $18)

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PURPOSE:

The Teller position is responsible for completing deposits, withdrawals, and other financial interactions while providing excellent customer service to all members.

CULTURAL EXPECTATIONS:

• Adheres to Financial Center’s Policy and Procedures
• Acts as a role model within and outside Financial Center
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets Department productivity standards
• Demonstrate enthusiastic support of corporate mission, core values and long term objectives
• Performs daily assignments independently
• Resolves questions or problems on the basis of past precedent and interpretation of policy and procedural guidelines
• Work is reviewed for adherence to policies and procedures

ESSENTIAL DUTIES:

• Receives members in person and either completes their request, or refers the member to the appropriate staff member
• Identifies and capitalizes on opportunities to promote and refer new services or products.
• Responsible for completing opening and closing procedures, processing night drop, ATM, coin machine and daily MSR scanning.
• Receives and handles financial transactions of all types, including; deposits, withdrawals, transfers, cash advances, payments and negotiable items, ensuring sufficiency of funds and proper endorsement on negotiable instruments within these transactions
• Enters transactions into Credit Union system, recording all transactions and producing customer receipts.
• Daily opens and closes teller terminal, maintains proper amount of currency in drawer, accounts for assigned cash, checks and other monetary instruments and transactions.
• Maintains neat and orderly work area and ensures that all negligible and confidential records are properly secured
• Adheres at all times to applicable policies, including, check cashing, identification and security
• Balances to the terminal teller/close report, remits receipts and excess cash to the supervisor
• Must be able to achieve proficiency on relevant Credit Union systems, Credit Union products and services
• Performs other duties as commensurate with this position

REQUIRED BACKGROUND:

• Teller I – One year of previous experience in customer service/retail/finance with cash handling experience.
• Teller II – Should have at least two years’ previous experience in financial institutions with at least one-year experience as a teller.
• High school diploma or equivalent is required
• Excellent verbal and written communication skills.
• Excellent math skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Must be accurate and attentive to detail
• Patience, diplomacy and tact
• Must feel comfortable handling large amounts of cash and working at computer terminals.
• Bilingual in English and Spanish is a plus

WORK ENVIRONMENT:

• The work requires physical mobility within the general work area and prolonged standing within a small work area.
• Long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security.
• Must be able to lift 15 pounds at a time.
• May be temporarily or permanently transferred to another Branch as required.