Proficiency with telephone functions, including conference calling and voicemail. Administrative Assistant certification or one to two years related experience

Field client phone calls, emails and create tickets. Customer Technical Support IIs primary responsibility is providing technical support for CSI customers,

Install, add, move or change telephone extensions and related equipment. Monitor Help Desk ticketing system - provide technical assistance and support for user

Strong knowledge of marketing tools and technologies, including social media, email marketing, and analytics. Bachelor's degree in Marketing or a related field.

Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that