The Credit and Collections Representative's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.

Essential Responsibilities

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  Resolve customer inquiries concerning all credit and collections issues in a timely manner. Perform consistently to meet objectives and goals. Demonstrate personal accountability in areas of dependability and time management. Handle customer inquiries in an environment that requires a high tolerance for stress. De-escalate customer issues in a professional and respectful manner.
• Performs other duties as assigned including work on special projects.

Onboarding and new hire training may take place virtually. The current regular schedule is a hybrid of work from home and at least one day in the office. To accommodate this, all new hires will need to have access to reliable high-speed internet (10mbp) , and a place in their home or other location where they can train and work without interruption. Must be within 1 hour of the Eau Claire, WI Contact Center (1414 West Hamilton Ave Ste 3 Eau Claire, WI 54702).

This position may require on-call shifts during weekdays and/or weekends as needed.

Minimum Requirements

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  Minimum 18 months of customer service experience.
• High School Diploma or equivalent.
• Experience promoting products and services preferred.
• Bilingual/Spanish experience is a plus.
• Must have access to reliable high-speed internet (10mbp)
• Must be within 1 hour of the Eau Claire, WI Contact Center (1414 West Hamilton Ave Ste 3 Eau Claire, WI 54702).

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Customer & Utility Innovation || 66989:Credit Call Ctr Centre Pointe || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $15.70 to $17.50 per hour

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Requisition Number: 53743

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com