cxLoyalty Data & Analytics team is seeking a Sr Client Insights analyst to join and grow with us as we leverage both data and domain expertise to provide clear insights and revenue driving recommendations. This role will identify trends and opportunities in data using visualization and analytic technologies. This individual will partner with both our client account team for strategic accounts to review these findings with the client and determine opportunities for revenue growth. Ultimately, this position combines technical responsibilities with creative and innovative thinking. We are looking for a talented individual who can not only build queries and drive analysis, but who can also bring energy and innovation to the position.

Responsibilities:

The Client Analyst is responsible for data analysis for ad hoc requests, recurring requests, and business reviews for both internal and external audiences across all disciplines, verticals, and business units with an emphasis on data insights and analytics.

• Discovering insight and value within the data
• Composing and directing compelling presentations to our strategic clients
• Collaborating with cross functional teams to translate business objectives into analysis
• Acting a data expert to support account teams in answering questions and queries
• Collaborating with Data Science team to build models for customer experience, call center operations, and personalization
• Assist internal teams by providing analytics and guidance to help drive and/or prioritize roadmap with revenue generating enhancements
• Attend all product meetings to ensure tracking and collection of data points needed for post-release analysis
• Own analysis on new product features and perform cross-client analysis with a focus on re-selling value add products to new clients
• Handoff product overview to customer analysts to add client specific complexities
• Mentoring junior customer analysts on the team in best practices in technology and communication skills

Requirements:

• Bachelor's degree, preferably in Analytics, Computer Science or Information Systems.
• 5+ years of related work experience
• Proficient utilizing SQL for data retrieval and analysis
• Proficient utilizing any commercial visualization tool
• Strong analytical, conceptual and problem-solving abilities
• Effective verbal and written communication skills, including ability to communicate and collaborate effectively with stakeholders
• Experience with Travel industry is a plus
• Ability to work on multiple projects and tasks simultaneously
• Experience in data models and reporting packages or Visualization Packages

About Us

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.

About the Team

cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.

An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans