The Director of Investigations has high visibility with the client with direct responsibility for the effective operations and leadership of the client's investigations through the Americas sites. The Director of Investigations leads process refinement and implementation, cross-team/discipline collaboration, maintenance of internal and external stakeholder relationships, has a direct client relationship, and coordinates training/education on all new or updated policies/procedures. This position will have a hybrid work schedule (in office/remote).

Bachelor's degree (Master's preferred) in a related field and/or formal corporate, government, military, or law enforcement investigation and threat assessment training (a combination of formal education and experience in government or corporate protective intelligence/threat assessment programs will be considered). Experience in leading Investigations and leading a team. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

• Industry relevant certifications preferred, including CTM, CPP, PCI, PSP, etc.
• Extensive experience in a leadership role in a high risk and liability, and rapidly changing environment.
• Extensive experience using quality assurance techniques and strategies to monitor team performance, and compliance with contractually set Service Level Agreements.
• Knowledge of training techniques suitable for different learning styles.
• Law enforcement and/or corporate investigative experience.
• Strong computer investigation skills.
• Experience with software, databases, social media platforms, and heat/target mapping required.
• Demonstrated knowledge of analyzing publicly available information from a deep web and dark web perspective preferred.
• Experience utilizing open source and proprietary applications preferred.
• Able to interact effectively at all levels and across diverse cultures.
• Able to carry out responsibilities with little supervision.
• Excellent written, verbal, and presentation skills.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Strong client orientation and results driven.
• Able to build consensus and influence decision-makers.
• Consistently delivers on commitments and achieves expected business results.
• Able to handle large, complex investigations involving cross-group collaboration.
• Knowledge of internet crime investigation processes and use of related databases.
• Strong project management skills.
• Able to partner with internal departments, investigative groups, and law enforcement agencies.
• Strong written, verbal, and presentation communication skills.
• Serve as an effective team member.
• Able to manage multiple assignments with competing deadlines and under stressful conditions.
• Strong analytical and problem-solving ability.
• Able to work independently.
• Maintain a high level of professionalism and confidentiality.
• Computer skills; Microsoft 365, strong familiarization with SharePoint, Power BI, and related technology tools and information sources preferred.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
• On occasion, may be required to perform stressful and physical activity.
• Respond to occasional emergency situations, at any hour, with short notice.
• Travel, as required.