JRS Pharma offers an exciting IT Support Analyst opportunity in the U.S. Cedar Rapids, IA office. If you have an eye for detail, professional style and a passion for manufacturing, we want you on our team.

JRS Pharma is a leading manufacturer of excipients, offering a complete portfolio of solutions for the global health science industry. Our excipients portfolio includes: high functionality excipients, binders, disintegrants, lubricants, functional fillers, thickeners, stabilizers, carriers and coatings. In addiction to our wide range of excipients, we offer excellent technical support and biopharma services to address the needs , the JRS Group has over and formulation challenges of our customers.

We are dedicated to serving the health science industry worldwide. Founded in 1878, the JRS Group has over 140 years of experience. Our R&D centers, production sites and sales offices, as well as our technical support team and award-winning customer service team offer our customers the most cost-effective and fast time-to market solutions.

Position Summary:

Provide 1st level IT infrastructure and office automation support to user community. Maintain IT back-office processes for stable network and server operations and assist with desktop hardware and software deployment. Support various IT projects initiated by IT, or IT-approved projects initiated by other business functions. This is a hands-on position requiring general knowledge of Intel-based PC, Laptop and Server hardware, Windows operating systems, as well as MS Office and various other office automation applications. Experience with Thin Client computing and Citrix XenApp highly beneficial.

Essential Duties and Responsibilities:

• Respond to help desk request from employees and actively work to solve incidents and attend to requests.
• Install and maintain network end points, add-on software and peripheral equipment as needed
• Support and assist other IT projects as directed
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Ability to travel within Iowa and Midwest region with occasional travel to other areas.

Education and/or Work Experience Requirements:

• Associates degree or equivalent experience in IT.
• Minimum 2 years experience working in corporate IT support function.
• Knowledge and experience with the following:
• Intel-based computing
• Windows Operating Systems
• Microsoft Active Directory and Microsoft Exchange Server Administration
• Peripheral devices including printers, fax machines, internal and external CD, DVD, Hard Disk drives.

• Able to work varying shift schedules as needed
• Available for on-call duty around the clock, 24 hours per day, seven days per week
• Special certification or licensure requirements, computer skills, communication skills, and/or other specific requirements preferred:
• Windows Server and Active Directory
• Windows 10
• Microsoft Office 2016
• Microsoft Exchange Server 2016
• Microsoft MCSE Certification beneficial

• Strong understanding of concepts – TCP/IP protocol layers, SNMP, SMTP, Layer 2 Network switching, Layer 3 network routing, basic understanding of telecommunications concepts.
• VMWare ESXi Server and virtualization technologies.
• Citrix XenApp, Citrix Provisioning Services

Other Skills Required

• Well organized
• Professional attitude
• Good communication and customer service skills
• Strong analytical skills

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Operating systems: 2 years (Preferred)
• Citrix: 2 years (Preferred)

Work Location: Multiple Locations

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