Work for a 1000+ global company rapidly expanding.

Level 2 Desktop Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs and peripherals.

Job Location: NW Wall Street Bend, OR 97703

Pay is USD 4,200

Job Description

• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of Customer level 2 or SPOC.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by Customer Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by Customer Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by Customer tech support.

Essential Skills

Behavioural

• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.

Technical

• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by Customer.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication is mandatory in English and Local language
• Completion of CompTIA certifications – e.g. A+, Network+ etc.

Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE

Job Type: Full-time

Salary: $4,500.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you happy with the role being onsite and not remote?
• Do you have the right to work in the USA?
• What is your email and phone number to be used in an interview?
• What's your earliest start date?
• Are you happy with the proposed pay of $4500 USD per month (gross)?

Work Location: In person

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.