Job Detail

IT Tech Tier 2 (Onsite)

IT Tech Tier 2 (Onsite)

IT Voice

Eau Claire, WI

Job ID : 374f2f7156306c396c4152773964533946773d3d

Job Description :

Job Description

Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, this is the place for you.

Requirements:

  • 3 years of experience in IT environments, understanding of AD, domains, replication, etc.
  • Understanding of networks, subnetting, and OSI model
  • Design and implement permissions on file and folder structure
  • Microsoft infrastructure, desktop, and server systems, including Windows Server 2012-2019, Exchange, O365 Admin and Active Directory Services (single and multiple site environments)
  • Improves system performance by identifying problems and recommending changes.
  • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
  • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
  • Ability to provide clients, with technical expertise for virtualization, mobile, and cloud-based, solutions
  • Ability to analyze and resolve basic computer problems and escalate when required
  • Serve as escalation point for Level 1 engineers

Other Responsibilities:

  • Certs such as CompTIA A+ and Network+ are great but not required
  • Manage the lifecycle of tickets
  • Attend team meetings
  • Respond to client and corporate email within established time frames
  • Maintain effective and timely communication with clients and staff
  • Participate in training and development
  • Comfortable working on multiple projects and issues simultaneously
  • Update client documentation when needed
  • Participate in on-call rotation
  • Other duties as assigned by the supervisor or manager

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Only if required by customer.

Experience:

  • Desktop support: 3 years (Required)
  • Computer troubleshooting: 3 years (Required)

Work Location: One location

Company Details :

Name : IT Voice

CEO : Will Slappey

Headquarter : Birmingham, AL

Revenue : $25 to $100 million (USD)

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Information Technology Support Services

Sector Name : Information Technology

Year Founded : 1983

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Details

: Eau Claire, WI

: 40000 - 60000 USD ANNUAL

: 29 days ago

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