About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

The Senior Manager, Fraud Business Strategy will manage a large team that oversees one or more fraud supported business lines while generating multifaceted insights, understanding and strategic direction. The manager is accountable for development and delivery/execution of that strategy. This could include the implementation of policies/processes, the delivery of projects in partnership with supported business lines, and the creation of forecasts/reporting. Primarily interfacing with executive and/or functional stakeholders and business leadership

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Sets operational team direction to ensure alignment on goals
Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight
Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment
Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises
Socializes procedure/ project changes and is accountable to adhere to Change Management protocols
Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs
Where applicable, this role is responsible for monitoring/ reporting
Coordinates with internal partners to refresh reports when data or requirements change
Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates
Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals
Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines
Provides senior and executive leadership with insights into loss/operational performance updates
Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals
Provides TD perspective at various industry forums
May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships
When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines
Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results
Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Shares knowledge, information, skills, and subject matter expertise among the team and ensures

Education & Experience:

Bachelor's degree in a related discipline or;
7+ years or internships/coop work experience in a related capacity
Master's degree in a related discipline preferred
Experience in fraud management – preferred
Proficient with Microsoft Office applications; Advanced Excel preferred
Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
Skilled in managing budgets, P&L and resource allocation
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to handle confidential information with discretion
Ability to exercise sound judgement in making decisions
Previous People Management experience is an asset

Product Owner

Wealth Management

Wealth Management

40

TD Wealth

Full Time

Regular

United States

Maine

Portland

1 Portland Square

Maine

Portland

27-Feb-2023