About us:

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders — of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry's future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at a better place to be.

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

About the role:

The Relationship Manager has responsibility for onboarding and servicing clients in Elite Group; maintaining operational integrity, controls and mitigating any potential exposure for the bank and the client, all while looking for ways to deepen the relationship.

In the role you will:

• Support the Bank's People First focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients with exceptional service and always striving to make CNOB A Better Place to Be.
• Responsible for the overall delivery and management of the client experience including onboarding new clients, establishing new accounts for existing clients, navigating through the organization and working with departments in order to exceed client expectations.
• Accountable for client advocacy and problem resolution, quickly escalating matters that need additional attention or support.
• Monitor, assess, execute, and address client needs in an effort to ensure overall client satisfaction and retention.
• Accountable for adhering to Policies and Procedures, maintaining operational integrity, and compliance controls in order to protect clients' assets and the bank.
• Actively manage existing client relationships by regular proactive outreach to maintain open communication and keeping clients informed, making recommendations appropriately for new products and/or services, and uncovering opportunities to expand the relationship.
• Partner with Retail Operations, Compliance, Security and Legal for direction, support, and approvals relative to contractual accounts and transactions.

Must Haves:

• Expert knowledge of relevant federal and state banking regulations.
• Familiarity with Bank security and safety practices.
• Knowledge of CNOB products and services as well as specialty banking products.
• Knowledge of Microsoft Office and Google applications.
• Project Management skills.
• Conflict Resolution skills.
• Strong time management skills.
• Excellent communication and interpersonal skills.
• Strong People First interest and ability.
• Ability to listen, empathize, and control situations.
• Ability to perform under pressure and deliver on scheduled deadlines.
• Ability to multitask and work independently.
• Ability to make decisions based on a balanced rationale.

Additional information

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events

….and much, much more!

Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us a better place to be!

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

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