Chief Architect Software develops fun, creative, and top selling 3D Architectural Home Design Software products. We are located in beautiful Coeur d'Alene, Idaho and we are looking for great people who want to make a difference for the company they work for, while adding value to their lives. Chief Architect is an exciting and technically innovative work environment. Chief Architect offers an exceptional benefits package, and a close-knit team environment. For additional information, please visit our web site www.chiefarchitect.com

Position: Technical Support Analyst - As a member of our highly skilled Technical Support Team you will work directly with customers via telephone and web to help users resolve software issues. Regularly provide feedback on features and fixes to our Testing and Development teams. Participate in special projects as needed, such as attending industry tradeshows and creating training resources. Our business hours are Monday-Friday 6am - 5pm, this position will fill an 8 hour/day shift M-F. (This is not a call center position)

Requirements:

• A desire to investigate problems and find solutions.
• Excellent written and verbal communication skills.
• General computer knowledge for Windows and Mac.
• Bachelor’s degree preferred.
• Knowledge of CAD, home design, residential building, or interior design a plus.

Responsibilities:

• Provide exceptional customer service.
• Troubleshoot software installation.
• Pick apart problems to find causes and solutions in customer files.
• Assist customers in finding help resources and answering how-to questions.
• Document each customer contact, problem and solution.

Why You Should Apply:

• Full benefits package including Health, Dental, Long-Term Disability and Life Insurances offered for Employee and Eligible Dependents.
• 20 Days of PTO/Year
• Annual Profit Sharing Bonus
• Well qualified individuals have the potential for career advancement into a variety of positions.
• Professional, close-knit team culture.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Coeur d'Alene, ID 83815: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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