Gersh Academy is searching for an experienced self-starter to take ownership of their desktop/mobile and inter-office systems. Under the direction of the IT Director, the Technical Support Specialist will be responsible for maintaining all systems and software to ensure Gersh employees can focus on the business mission. The positions’ home office will be in Springfield Gardens school.

Tech Support Specialist Duties include but not limited to:

• Maintain all aspects of the office technology environment including PC/laptop/tablet/phone configuration, business related application management and network/internet/cloud connectivity.
• Work directly with main office and academy professionals in identifying technical issues and providing cost effective solutions.
• Provide help desk support in a MS Office 365 environment first for West Hempstead school in a hands-on capacity and for all offices remotely when needed.
• Ensure data integrity, security and ease of access for on-site and remote users alike.
• Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
• Perform all add/move/change requests for user accounts including system, VPN, email, phone and business applications.
• Formulate action items for proactive improvement of all technology tools and services.
• Other duties as required.

Highly desirable skills and experience

• A+ and/or Network+, CCNA certification or similar technological certifications.
• Experience in an academic and/or school administration environment.
• Experience with administration of the following: Microsoft 365, Sharepoint, Teams, Quickbooks, Filemaker, Focus, Azure, Cisco, Meraki firewalls.
• Experience with Office 365 admin center (OAC), Exchange admin center (EAC), PowerShell scripting.

Requirements

Tech Support Specialist Required education, skills and knowledge:

• Associates degree or similar and 2 years experience supporting a busy office environment or related certifications and three years applied working experience. Certifications and experience can be substituted for formal training.
• Strong knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, basic TCP/IP protocols, and Infrastructure management tools.
• Experience supporting and troubleshooting Microsoft Windows Network Operating Systems, including Active Directory and Group Policy, and Office 365 Suite.
• Understanding of wireless technology (internet /cellular), encryption software, hardware, software and applications.
• Excellent communication skills, analytical ability, decisiveness, good judgment, and the ability to work effectively with clients, staff and vendors.
• Strong verbal and written communication skills; ability to communicate complex technical information to non-technical users.
• Experience supporting multiple initiatives simultaneously, and prioritizing work to meet and or exceed established service levels.
• Wide ranging technical knowledge, problem solving, communication/listening, patience and diplomacy.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development