The Business Process and Digitization (BP&D) team supports the transformation efforts of BMO's Personal and Business Banking segment. The BP&D team is relentless at transforming processes to unlock value, delivering improvements that contribute to bottom and top line growth, maintaining the tools and systems that enable day-to-day operations, and managing and mitigating risks.

We are looking for a Technical Writer to join our team of individuals driving transformation. Our team's focus is primarily on the intersection of fraud prevention and mitigation across all customer channels (e.g., branches, online, contact centers, operations centres); and as the team evolves, will have a broader enterprise-wide focus. This position will support the writing of standard operating procedures for the lines of businesses we support. The position is well suited for curious individuals who want to be a in a process improvement environment, who are curious about how things are done, and are comfortable asking questions.

Job Responsibilities

Technical Writing

• Collaborates with business partners to understand key Operating Processes ("The What"), and creates Standard Operating Procedures ("The How") that provide step-by-step instructions on how to perform the process

• Interprets process maps and documentation and translates them into standard operating procedures (SOPs)

• Facilitates structured meetings with stakeholders to collect requirements and create SOPs

• Asks questions to both learn and challenge how SOPS are documented in a polite and respectful way

• Develops and maintains a set of SOPs

• Continuously finds opportunities to improve, consolidate, or eliminate (where appropriate) existing SOPs

• Ensures SOPs are clear, concise, and user-friendly

• Ensures SOPs meet established standards and adhere to applicable risk, regulatory, internal controls and compliance requirements

Procedure Library Management

• Maintains the library of SOPs using Microsoft Office tools such as excel, SharePoint Lists, or other

• Ensures the library is up to date and lack of errors

• Maintains a schedule of recurring reviews based on risk management

Relationship Building and Stakeholder Management

• Develops an understanding of the BP&D's organizational structure, and proactively builds relationships with key stakeholders

• Proactively meets with stakeholders to report on work in progress

• Identifies opportunities to align stakeholders and drive consensus across conflicting opinions

Broader accountabilities may be assigned as needed.

Qualifications

• 3 years of relevant experience writing procedures and documentation

• 3 years of experience achieving competing priorities in a tight-deadline environment and working independently

• Expert use of Word, Adobe Pro, Excel, Visio

• Strong communication (verbal and written) skills

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.