POSITION SUMMARY

IT Support Specialist primarily responsible for assisting staff with hardware and software issues, on-site and remote technical assistance, including setting up computer hardware system, installing and upgrading software, and troubleshooting fundamental IT issues. The person in this position will have the skills to assist the company in resolving technical issues concerning staff accounts or company software infrastructure.

POSITION TECHNICAL RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Support development and implementation of new computer projects and new hardware installations.
• Conduct annual compliance audits and improvement
• Lead continuous compliance programs and initiatives
• Perform analysis, diagnosis and resolution of complex hardware and software problems for end-users and recommend and implement corrective solutions.
• Travel to the staff’s location or connect via remote monitoring and management.
• Provide basic training in computer operation.
• Collaborate with Technological partners to ensure efficient operation of the company’s desktop computing environment.
• Order supplies as needed and with approval by the corresponding department head.

POSITION REQUIREMENTS

Education

• Bachelor’s degree in information technology or relevant field

Experience:

• 2 years of work experience as an IT support technician.
• Advance knowledge of computer hardware systems, chipsets, memory modules and peripherals.
• Advance knowledge of operating systems, software applications, and remote connection systems.
• Ability to think abstractly to solve complex hardware and software issues.

License(s)/Certification(s):

• Valid Wisconsin Driver’s License
• Comp TIA+ certification, preferred
• PMP certification, preferred
• MCP certification, preferred

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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