The primary responsibilities will be to answer support calls and emails, triage, analyze, reproduce the issue, enter support tickets, escalate, and follow

Transfer escalated calls if needed. Handle customer inquiries and complaints. Previous experience in customer service is preferred.

Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or

Knowledge of MAT services or MAT certification preferred. Positive demeanor and clear understanding of professional boundaries with patients with sound clinical

Valid state drivers license. Read, interpret, and apply technical instructions; keep current by reading, interpreting, and applying information on