Mandola’s Italian Kitchen Job Description–Managing Partner

Job Summary:
Responsible for all aspects of managing a Mandola’s Italian Kitchen operation, the ability to meet or exceed established financial goals and the ongoing development of Mandola’s Italian Kitchen
Managers and Staff.

Reporting Relationship:
Director of Operation

Primary Responsibilities:
Primary focus should be put on the acceptable attainment of building sales and exceeding all forecasted financial goals, the development and growth of Mandola’s Italian Kitchen managers and staff, the ongoing established Mandola’s Italian Kitchen quality of operations and exceptional shift to shift execution.

Qualifications and Job Requirements:

• 3+ years of previous hospitality/food service industry management experience that resulted in consistent, positive sales and profitability growth is preferred.
• Proof of eligibility to work in the United States.
• A history of only the highest levels of restaurant cleanliness, food safety, employee & customer safety, and sanitation standards are always upheld.
• Ability to travel and stay overnight as needed for corporate meetings or functions.
• A Food Safety and Alcohol Awareness Certification is required within 30 days of being hired, as required by state law.
• Ability to perform all other duties and responsibilities as required or requested.
• Exemplify the MIK Principles & Beliefs always.

Physical Requirements
While performing the duties of this job, a MIK Manager is regularly required to talk, hear and see.
This position includes the ability to stand for periods of time up to 10 - 12 hours in a shift and have the ability to be able to taste, smell, stoop, bend, stretch, kneel reach, carry, push and lift up to 50 pounds without restriction. Ability to verbally communicate with all employees, customers and phone callers in English.

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Duties/Requirements for General Managers

Technical Skills

• Operate a Mandola’s Italian Kitchen as if “you own it”. Assurance of consistent, superior execution of all operational standards.
• Understand all stations within a Restaurant well enough to train a new MIK employee on that station.
• Maintain on-going knowledge of spec/standard of every station within a Restaurant to the level that you could understand when a standard is being followed.

Relationship Skills

• Thoroughly communicate all pertinent information (corporate directives, relevant emails, voicemails, etc.) to their management team and entire staff.
• On-going, thorough communication with the Director of Operations and owners, partners

(written/verbal) concerning all significant issues, as requested or as they occur.

• Check and act on all email and voicemail communication every day. Our standard is a reply within 24 hours.
• Perform a weekly manager meeting and email notes to the Director of Operations.
• Issue a consistent and fair Manager Schedule on a timely basis.
• Ensure that all managers prioritize their work with management duties as their primary job, having the authority to hire and fire or make recommendations regarding decisions affecting the employment status of others; regularly exercise a high degree of independent judgment in their work; never devote more than 50% of time worked to non-management functions. If, in general, more than 50% of time worked by any manager is done so performing non- management functions, General Managers must report this issue to their Director of Operations.
• Provide all Restaurant managers with annual written reviews.
• Ensure adequate staffing and manpower planning; oversee and interact with staffing pars, interviewing, training and development, while maintaining an on-going focus on labor cost effectiveness. Constant focus on labor cost effectiveness and overtime without affecting service standards.
• On-going training & development, support, counsel, advice and assistance to all staff members and managers. Ensure team knowledge and focus on the current company hot buttons and directives. Train all MIK employees 100% in adherence with MIK Training Programs.
• Provide all managers and staff members with positive and negative feedback and take immediate and appropriate action, to include, discipline or recognition (follow MIK discipline guidelines). The ability to challenge and redirect poor performers.
• Always provide a favorable image of Mandola’s Italian Kitchen to promote its aims and objectives and enhance public recognition, whether on or off duty. MPs may not fraternize, be personally involved with or socialize with any hourly employee, regardless of being on or off duty.
• In compliance with all Labor laws and MIK programs (Safety, Security, Food safety, Alcohol

Awareness, etc.).

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Business Savvy Skills

• Ongoing focus on increasing comp store sales and profitability. Maintains controls, awareness, and disciplines of all cost categories. Accurate financial planning & reporting / doing inventories on time and accurately, managing to establish budgets, submitting P&L’s timely, etc.
• Perform at least one food safety/sanitation inspection every month.
• Ensure that only the highest levels of restaurant cleanliness, food safety and sanitation standards are always upheld (no cigarette butts out front, no wet floors in BOH, etc.).
• Follow safety practices/controls. Only full-time managers have keys, mag cards, alarm codes, etc.
• Never sign or verbalize any type of agreement or contract without first receiving written corporate approval by a Director of Operations or above.
• Promote the MIK Brand and support and advertise any community-based events. Absolute participation in corporate-sponsored promotions. No unauthorized promotions, advertising or discounting without corporate approval.
• Repair and replace any broken equipment within 24 Hours with approval.
• Purchase spec products accurately. No 86ing of food or beverage items. All food specs are followed and only contracted food products are utilized. No purchasing of non-spec food or beverage items without approval. No new Food, Beer, Liquor or wine products without approval.
• Be punctual with all required or assigned reporting responsibilities.
• Ensure that the Restaurant is always in compliance with prevailing federal and local laws and

MIK programs (Labor, Safety, Non-harassment, Security, Food safety, Alcohol Awareness, etc).

• Ensure customer or employee satisfaction and prompt problem resolution, as needed, for any volatile situation or any social media or email complaint received. Ability to immediately address and resolve.
• Ensure customer’s intent to return.

Daily Financial Responsibilities:

All MP’s must maintain a working knowledge of all financial controls, including:

• Cash and Credit card deposits must be made every day.
• Scrutinize and question managers about all comps, promos, employee discounts, pay-outs and voids on a daily basis.
• Compliance with all labor laws, to include overtime, minimum wage, minors, tip share, etc.
• Submit all Food and Beverage bills for payment weekly or upon receipt.
• Retain a working knowledge of pricing and cost issues and oversee that all food and beverage products are purchased cost-effectively.
• Ensure no company funds are dispersed without corporate approval (e.g. pay advances, loans, I.O.U.’s, etc.).
• Security is always top of mind and safety controls are maintained (e.g. back gate, office and back doors always remain locked, security cameras are functioning, safe is never on “day lock”, etc.).
• Constant focus on energy/power conservation.

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Compensation/Benefits/Summary:

Salary and bonuses are commensurate with previous performance results, qualifications and experience. This job description is a summary of duties, which you as a Managing Partner are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide for the expected duties.

You should understand that a job description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of Mandola’s Italian Kitchen, any Managing Partner may be asked and expected to perform additional duties, responsibilities or projects without notice.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant

Shift:

• 10 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Riverview, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• GM: 3 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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