Summary:

Lead through influence within a cross-functional team charged with the success of a product line. Responsible for helping customer and sales with technical inquiries, maintaining the product portfolio and overall profitability, and contribute towards the creation of the product roadmap through new customer driven product ideas and services. Poses a unique blend of business, technical and personal savvy to contribute towards creation of the strategy and execute goals accordingly. Enjoys spending time in the market understanding customer problems and finding innovative solutions, providing customer with the best experience and becoming their trusted advisor. Works with a larger team to live the company vision and core values.

Duties and Responsibilities

• Provides recommendations and technical information to customers, channel partners and sales team in matters pertaining to applications.
• Creates and conducts technical training program for sales personnel, channel partners and end-users
• Supports sales team with quotes and pricing activities to achieve profitability target.
• Works with Global Product Manager on strategic planning and tactical activities pertaining to the product line including forecasting and business planning initiatives
• Ability to understand market dynamics to scope out the market requirements for current and future products and potential industry segments focus
• Contributes ideas to the innovation funnel populating the product line roadmap
• Lead solutions across teams from initial market scoping to product end of life (cradle to grave PLC management)
• Constructs competitive landscape and benchmarking work including testing and proper documentation
• Represents company in trade organization or industry association staying ahead of industry trend
• Maintains product expertise and detailed knowledge of the products supporting our commercial team and customer

Qualification

• BS degree in Engineering or Business or equivalent experience/knowledge
• 2+ years’ experience in technical support or sales role, and project management familiarity
• Experience with industrial refrigeration and/or fluid cooling systems is a plus
• Computer Skills: MS Office. Navision and Salesforce are a plus

Company Info

Pfannenberg is a leader in enclosures thermal management, liquid cooling, and audio & visual signaling technologies. We are a global company with headquarter in Hamburg, Germany and offices around the world. Our USA office located in Lancaster, NY manufactures and services customer in the North America region. Our priority is customer experience and innovation we can bring to the industry. This has helped us to be one of the fastest growing companies in the region. We are always looking for talent to join our ever growing family.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lancaster, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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