**This is an in-office position** Some travel is required.

• We’re seeking an energetic, outgoing individual to join our Information Systems team. This individual will serve as an Assistant IT Manager / Microsoft Systems Administrator. This position requires a high level of focus and process development that facilitates effective communication and problem resolution between all team members.

This position reports to the IT Director.

Responsibilities

• Always be aware of what service requests come in, where they are assigned and be responsible for fast, efficient first time resolution
• Actively monitors team performance and efficiency, ensures service requests are prioritized and assigned appropriately, as well scheduling staff to ensure optimal availability of service desk resources at any given time.
• Creates a high-performing service desk team by holding them accountable and ensuring that they deliver the best service and user experience.
• Create and maintain Windows 10 images
• Provide Remote and On-Site troubleshooting and technical support but not limited to PC hardware, Scanners, Printers, network attached hardware, Applications and general networking issues.
• Installation, configuration and support of Microsoft Desktop Operating Systems (Windows 10)
• Installation, configuration and support of Microsoft Desktop Applications (2010, and 2016 Microsoft Office Suite)
• Perform maintenance of Microsoft Server Operating Systems (2012R2, 2016, 2019) as directed by the IT Manager.
• Installation and support of other In-House and 3rd party applications as required
• Troubleshooting of general networking and connectivity issues, to include remote user VPN connectivity
• Maintenance of Active Directory User Account, Computer Accounts, Group Policies, etc.
• Maintain DOS Batch, VB Scripts and PowerShell Scripts for a variety of automated processes and maintenance routines
• Assist in creating and maintaining documentation of processes and procedures
  .

Skill Requirements

• 5+ years of experience working in an IT Helpdesk /Support Role
• 5+ years of experience working with Windows Active Directory User accounts
• 5+ years PC / Laptop setup and troubleshooting experience
• Strong PC and Server hardware and software troubleshooting skills
• Experience supporting Windows Desktop Operating Systems Skills (Windows 10)
• Strong IP networking and troubleshooting skills
• Experience supporting network and PC attached devices (Printers, External Storage Devices, Scanners, Etc.)
• Experience writing and maintaining scripts in DOS Batch, VB Script and PowerShell
• Good oral and written communications skills
• Experience supporting Microsoft Office Suite products (2010 & 2016)
• Good time management and multi-tasking skills
• Ability to follow verbal and/or written instructions
• Ability to work effectively in a highly organized manner and be detail oriented
• Ability to Travel as required
• Ability to work overtime as required
• Valid driver license and clean driving record
  .

Experience:

• 5+ years managing people (Required)
• IT Helpdesk /Support Role: 5 years (Required
• Windows Active Directory User accounts: 5 years (Required)
• PC and Server hardware and software: 5 year (Required)
• PC / Laptop setup and troubleshooting: 5 years (Required)